Customer service for my Dell... XD

Okay, I kind of feel obligated to write this blog after all the help I've gotten from Dell. On May 22nd 2007, I blogged about the problems I had with my Dell laptop, and apparently having you laptop's battery capacity cut in half in less than a year is NOT a normal thing to happen. And then on top of that my keyboard started to fall apart! My F key came off and no matter what I did it wouldn't be cajoled into going back, then my shift key came off too! Normally I probably wouldn't have panicked as much as I did, but my laptop is where I keep all my school stuff and what I use for anything related to the Internet. So I was really happy when I contacted Larry, a Dell customer representative (John went on vacation lol). Usually I have a really big problem with customer service because doing things like getting new parts is a REAL pain in the but and talking on the phone or online chatting is really tedious. But I did my stuff over e-mail! OMG, it was like major easy. I asked him what info he needed, he told me, I sent it and any questions I had, and BAM! my stuff came in the mail 2 days later! So I just wanted to say that even though I had problems with my Dell laptop and my love for Dell took a really big hit, it has recovered nicely with the ease and quickness of their service... Plus its like having a brand new laptop! XD

"Satisfaction can be achieved, not from the things that happen to us, but from the things we do ourselves" Anonymous



~Lynetta Gray